Draft notice: this page is a draft pending review by legal counsel in Colombia and Canada before it is published as a binding term. It reflects our current intended practice, not a final policy.
Our Commitment
We process personal information in accordance with our Privacy Policy and the laws applicable in the countries where we operate: in Colombia, Law 1581 of 2012; in Canada, PIPEDA (Personal Information Protection and Electronic Documents Act). Below is how we collect, use, protect and retain your data.
1. Information We Collect
We only collect the information necessary to provide our services, including:
- Name and contact details
- Business information
- Messages sent through forms, email or WhatsApp
- Communication preferences
- Client and appointment data entered into AppointSuite on behalf of your business
2. How We Use Your Information
We use your information exclusively to:
- Respond to your inquiries
- Provide support and requested services
- Improve our service quality
- Send reminders or relevant updates (only with your consent)
3. How We Protect Your Information
We implement technical and administrative security measures to protect your data from unauthorized access, loss, or misuse.
4. When We Share Your Information
We do not sell or share your information with third parties, except when necessary to:
- Process form submissions (e.g., Formspree)
- Provide essential technical services (e.g., hosting, messaging)
- Comply with legal obligations
5. Your Rights
You may request at any time:
- Access to your information
- Correction of inaccurate data
- Deletion of your information
- Withdrawal of your consent
6. Cancellation and Your Data
Draft — pending legal review before publication as a binding term.
Monthly plans, no lock-in; cancel anytime.
- On cancellation the service stays active until the end of the paid month, with no new charge.
- Setup fees and paid months are non-refundable.
- Your data is yours — you may request a CSV/Excel export of your clients and appointments before cancelling, or within 30 days after.
- We keep your data for 30 days after cancellation in case you return, then securely delete it.
- Your booking page is deactivated on cancellation.
7. Contact Us
If you have questions about this policy or wish to exercise your rights, you can contact us at:
Canada — Email: contact@glservicesgroup.com | Phone: +1 (437) 677-9018
Colombia — Email: contact@glservicesgroup.com
